Page 9 - 2018 Workshop Booklet

Workshop Booklet

IT WORKSHOP

IT TEAM

• Stuart Hamilton – Global Chief Information Officer

• Scott Martin – AU IT Manager

• Elton Williams – AU IT Team Leader
• Darryl McConnel – AU IT Projects Manager

• Amy Chesterfield – AU IT EA

IT DISCUSSION NOTES

• The service improvement project has been taken up by Scott Martin. Aurora IT Support are assisting with
this project. Aurora provides a reporting mechanism, with weekly Service reports at two levels: individu-
al campus reports and an overall state report.
• Zoom video conferencing is a very beneficial tool for our teachers and students. Statistics are showing
how reliable it is and how much value for money we are getting out of this great program.

• Statistics have been collated on IT Service that provide a comparison between this year with the new
service support system in place, and last year without the new system in place. The statistics drill down
into tickets by school or campus and can show details such as ticket type, the number of tickets and the
status of the ticket.

• The smiley reports are very important as they provide feedback on the support the school is receiving.
These go to the Aurora and OneSchool Teams and assist in giving an idea of how well they are doing.
When the negative feedback red face is selected, and negative feedback left, an alarm is triggered in the
Support Teams office. The Managers are immediately notified and follow up the ticket.

• Support systems are important to assist in the management of the technology that is now so prevalent in
our schools. OneSchool has put systems and procedures in place and collects feedback from the schools
to assist in improving the IT experience for our Students and Teachers.

IT QUESTIONS AND ANSWERS

Q: How do we go about getting an iPad for Learning support students?
A: iPads can only be used for Learning support needs where it has been definitively established that an iPad
would be beneficial to the student, and preferably only in the primary years. They are to be locked down
with NO internet access, and only loaded with the required and pre-approved learning apps. A separate
agreement and control document needs to be signed by the parents and student. Contact the State IT Lead
for your region with your request and he will get in touch with the Learning Support Coordinator. This is
handled at state level on a case-by-case basis.

Q: Is there going to be a student device upgrade project?

A: There has been provision for new devices and device upgrades in the 2018 budget, however requests need

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