Page 64 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com

—Heather Williams, author

Many companies expect loyal customers without providing loyal service. This
has been the visionary failure of countless corporations.

—Steve Maraboli, author and speaker

Statistics suggest that when customers complain, business owners and managers
ought to get excited about it. The complaining customer represents a huge
opportunity for more business.

—Zig Ziglar, author and motivational speaker

The customer’s perception is your reality.

—Kate Zabriskie, author (from her book Customer Service Excellence: How to Deliver Value to
Today’s Busy Customer, 2009)

Know what your customers want most and what your company does best. Focus
on where those two meet.

—Kevin Stirtz, author and web marketing consultant