Page 65 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com
P. 65
The most important adage and the only adage is, the customer comes first,
whatever the business, the customer comes first.
—Kerry Stokes, Australian broadcast billionaire (from interview with World Today, Australian
ABC, June 2, 2000) Merely satisfying customers will not be enough to earn their loyalty. Instead,
they must experience exceptional service worthy of their repeat business and referral. Understand
the factors that drive this customer revolution.
—Rick Tate, author and customer-loyalty strategist
Customer-centricity should be about delivering value for customers that will
eventually create value for the company.
—Robert G. Thompson, author (from his book Hooked on Customers: The Five Habits of
Legendary Customer-Centric Companies, 2014)
When leaders reframe customers into guests, and results into experiences, profits
escalate.
—Eric Schiffer, author and entrepreneur
Unless you have 100% customer satisfaction … you must improve.
—Horst Schulze, president of the Ritz Carlton Hotels
The purpose of a business is to create a customer who creates customers.
—Shiv Singh, senior brand executive, Visa Inc.
