Page 70 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com

Make your customers comfortable and they will give you their lives.

—Paul Orfalea, founder of Kinko’s (from his book Copy This!: Lessons from a Hyperactive
Dyslexic Who Turned a Bright Idea into One of America’s Best Companies, 2005)

A courteous, creative initial contact with the customer can go a long way to
promote sales. If a customer has to wait for you say, “I’ll be with you in a
moment.” Such actions will reduce the number of customers who leave without
being served. When you are free to help the waiting customer, your initial
comment should be, “Thank you for waiting.”

—Peter J. Patsula, author and founder of Patsula Media (from his online publication The
Entrepreneur’s Guidebook Series)

I don’t like customer service, because I don’t believe the customer should have
to pay and help out too.

—Jarod Kintz, author

I always look each person squarely in the eyes and whenever possible, try to say
something personal. It might be only a comment such as “I love your hair,” or
“What a beautiful dress you’re wearing,” but I give each person my undivided
attention, and I don’t allow anything to distract me. Each person whose hand I
shake is the most important person in the world at that moment.

—Mary Kay Ash, founder of Mary Kay Cosmetics

When you are skinning your customers, you should leave some skin on to grow
so that you can skin them again.