Page 73 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com
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In the United States, you say the customer is always right. In Japan, we say the
customer is God. There is a big difference.
—Japanese businessman
Our DNA is as a consumer company—for that individual customer who’s voting
thumbs up or thumbs down. That’s who we think about. And we think that our
job is to take responsibility for the complete user experience. And if it’s not up
to par, it’s our fault, plain and simply.
—Steve Jobs, cofounder of Apple and Pixar Animation (from Fortune magazine, March 7, 2008)
Customers love certainty; make sure you give it to them.
—Amit Kalantri, author
A complaint is a unique opportunity to strengthen the relationship with the
client.
—Kevin Kelly, author (from his book DO! The Pursuit of Xceptional Execution, 2013)
It is not the employer who pays the wages. Employers only handle the money. It
is the customer who pays the wages.
—Henry Ford, founder of Ford Motor Co. (from Ford Motors PR compilation)
