Page 75 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com
P. 75
Your most unhappy customers are your greatest source of learning.
—Bill Gates, cofounder of Microsoft
The goal as a company is to have customer service that is not just the best but
legendary.
—Sam Walton, founder of Wal-Mart
If you don’t genuinely like your customers, chances are they won’t buy.
—Thomas Watson, chairman and CEO of IBM
Customer satisfaction is worthless. Customer loyalty is priceless.
—Jeffrey Gitomer, author (from his book Customer Satisfaction Is Worthless, Customer Loyalty Is
Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They
Know, 1998) People rarely buy what they need. They buy what they want.
—Seth Godin, author, entrepreneur, and public speaker
Customer service is just a day-in, day-out ongoing, never ending, unremitting,
persevering, compassionate type of activity.
