Page 79 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com

I have always believed that the way you treat your employees is the way they
will treat your customers, and that people flourish when they are praised.

—Sir Richard Branson, billionaire entrepreneur and founder of Virgin Airlines The best customer
service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

—Jeff Bezos, founder of Amazon.com

The better you understand your customer, the higher the probability of success.

—Diane Bryant, Intel Corp. executive

Don’t try to tell the customer what he wants. If you want to be smart, be smart in
the shower. Then get out, go to work and serve the customer!

—Gene Buckley, president of Sikorsky Aircraft

If you’re not serving the customer, your job is to be serving someone who is.

—Jan Carlzon, CEO of SAS