Page 77 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com

—Mark Cuban, owner of Dallas Mavericks, Landmark Theatres, and Magnolia Pictures

Friendly makes sales—and friendly generates repeat business.

—Jeffrey Gitomer, author

The longer you wait, the harder it is to produce outstanding customer service.

—William H. Davidow, high-technology industry executive and venture capitalist Profit in business
comes from repeat customers; customers that boast about your product and service, and that bring
friends with them.

—W. Edwards Deming, engineer, scholar, author, and management consultant

Right or wrong, the customer is always right.

—Marshall Field, founder of Marshall Field department store

Letting your customers set your standards is a dangerous game, because the race
to the bottom is pretty easy to win. Setting your own standards—and living up to
them—is a better way to profit. Not to mention a better way to make your day
worth all the effort you put into it.