Page 76 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com

—Leon Gorman, chairman of L. L. Bean

The customer experience is the next competitive battleground.

—Jerry Gregoire, chief information officer, Dell Computer

If you make the customer a promise … make sure you deliver on it.

—Merv Griffin, talk show host, entertainer, and media mogul

Dealing with people is probably the biggest problem you face, especially if you
are in business. Yes, and that is also true if you are a housewife, architect, or
engineer.

—Dale Carnegie, writer, lecturer, and developer of self-improvement courses

Instead of focusing on the competition, focus on the customer.

—Scott Cook, founder of Intuit Inc.

It is so much easier to be nice, to be respectful, to put yourself in your
customers’ shoes and try to understand how you might help them before they ask
for help, than it is to try to mend a broken customer relationship.