Page 69 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com

The simple act of saying “thank you” is a demonstration of gratitude in response
to an experience that was meaningful to a customer or citizen.

—Simon Mainwaring, branding consultant, advertising executive, and social media guru (from his
book We First: How Brands and Consumers Use Social Media to Build a Better World, 2011)
The golden rule for every businessman is this: Put yourself in your customer’s place.

—Orison Swett Marden, inspirational author and founder of SUCCESS magazine

You are serving a customer, not a life sentence. Learn how to enjoy your work.

—Laurie McIntosh, facilitator, writer, and editor for Business Training Works (from her book A
Mixed Bunch: 21 Cases of Diversity Training, 2009)

A sale is made on every call you make. Either you sell the client some stock or
he sells you a reason he can’t. Either way a sale is made, the only question is
who is gonna close?

—Jim Young, fictional character in the movie Boiler Room Customer service is seldom about the
customer; it is usually about the seller’s chances of making more money from that customer in
future.

—Mokokoma Mokhonoana, philosopher, social critic, graphic designer, and writer

Customer conversion is dependent on the right customer conversation.

—Rasheed Ogunlaru, life coach, speaker, and author (from his book Soul Trader: Putting the Heart
Back into Your Business, 2012)

Whether you are big or small, you cannot give good customer service if your
employees don’t feel good about coming to work.

—Martin Oliver, executive with Kwik-Fit Financial Service