Page 68 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com

The more you engage with customers, the clearer things become and the easier it
is to determine what you should be doing.

—John Russell, president of Harley Davidson, Europe

Service, in short, is not what you do, but who you are. It is a way of living that
you need to bring to everything you do, if you are to bring it to your customer
interactions.

—Betsy Sanders, Nordstrom executive and author (from her book Fabled Service: Ordinary Acts,
Extraordinary Outcomes, 1995)

Every company’s greatest assets are its customers, because without customers
there is no company.

—Michael LeBoeuf, business professor and author

Southwest Airlines is successful because the company understands it’s a
customer service company. It also happens to be an airline.

—Harvey Mackay, author and founder of MackayMitchell Envelope Co. (from Inc. magazine, April
17, 2012)

For us, our most important stakeholder is not our stockholders, it is our
customers. We’re in business to serve the needs and desires of our core customer
base.

—John Mackey, cofounder and CEO of Whole Foods Market