Page 67 - The Big Book of Business Quotations: Over 1,400 of the Smartest Things Ever Said about Making Money - PDFDrive.com
P. 67
Spend a lot of time talking to customers face to face. You’d be amazed how
many companies don’t listen to their customers.
—Ross Perot, businessman and Reform Party presidential candidate
Customers don’t expect you to be perfect. They do expect you to fix things when
they go wrong.
—Donald Porter, British Airways executive
No customer walks into your business, gives you money and then says,
“dissatisfy me, please.” Aim for 100% customer satisfaction.
—Bill Quiseng, writer, speaker, hotel executive, and blogger (from billquiseng.com)
Never say no when a client asks for something—even if it is the moon. You can
always try, and anyhow there is plenty of time afterward to explain that it was
not possible.
—César Ritz, founder of the Hôtel Ritz (Paris) and The Ritz Hotel (London)
We should never be allowed to forget that it is the customer who, in the end,
determines how many people are employed and what sort of wages companies
can afford.
—Lord Robens, chairman of National Coal Board, United Kingdom
