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CHAPTER	TWO

  Structure,	Strategy,	and	the	Content	Code

                       “If	it	keeps	on	raining,	levee’s	gonna	break.”
                                           –	Bob	Dylan

   	
This	 chapter	 examines	 what	 your	 content	 marketing	 strategy	 needs	 to	 look	 like
in	 this	 Formula	 One–fast	 digital	 world,	 and	 I	 introduce	 the	 specific	 elements	 of
the	Content	Code	that	are	unpacked	throughout	the	rest	of	the	book.

   But	to	kick	things	off,	I	need	to	talk	about	soup.
   “Soup?”	you	say.	“I	bought	this	book	to	learn	about	soup?”
   Trust	me.	I	need	to	bring	out	the	broth	to	tell	a	little	tale	that	illustrates	how
marketers	must	think	about	content	and	marketing	strategy	differently	in	this	era
of	information	density	and	hyper-competition.
   My	friend	Robert	runs	a	downtown	restaurant	that	specializes	in	soup.	He	had
the	 very	 bright	 idea	 to	 partner	 with	 a	 local	 car	 dealership	 to	 offer	 potential
customers	 a	 free	 lunch	 of	 delicious	 soup	 every	 Thursday	 (SOUPER
THURSDAY!).	The	car	dealer	figured	the	small	cost	of	some	good	soup	was	an
intelligent	 investment	 in	 customer	 acquisition.	 And	 he	 was	 right!	 Every
Thursday	 his	 store	 was	 flooded	 with	 people	 seeking	 Robert’s	 soup.	 Life	 was
good.
   But	then	a	competing	car	dealership	down	the	street	woke	up	and	realized	the
advantage	 of	 the	 free	 lunch	 offer.	 The	 competitor	 started	 offering	 sandwiches
and	salads	head-to-head	with	Robert	every	Thursday.	The	competitor	even	threw
in	his	wife’s	famous	home-baked	cookies	for	dessert!
   Suddenly,	Robert	and	his	dealership	partner	saw	Souper	Thursday	visits	drop
dramatically.	 Most	 customers	 abandoned	 his	 modest	 soup	 menu	 for	 the
competitor’s	 tastier	 offering.	 The	 dealership	 owner	 turned	 to	 Robert	 and	 said,
“Look	what’s	happening!	The	soup	isn’t	working	anymore.	We	need	something
bigger	 and	 better!	 Steaks!	 Lobster!	 A	 dessert	 buffet!	 Starting	 this	 week,	 you
need	to	be	making	epic	gourmet	food!”
   Now	how	was	Robert	going	to	do	that?	He	had	limited	resources	and	a	one-
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