Page 5 - CUSTOMER IS ALWAYS RIGHT WHOLE DOCUMENT
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                                                    CONTENTS





                   1.  Who Is A Customer?



                   2.  What Is Effective Customer Service?



                   3.  How to Win & Maintain Customers



                   4.  How To Communicate Effectively



                   5.  Customer Service On The Telephone


                   6.  Handling Customer Complaints



                   7.  Time Management and Customer Service



                   8.  Etiquette & Customer Service


                   9.  Personal Grooming & Customer Service



                   10. What You Should Never Do
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