Page 8 - CUSTOMER IS ALWAYS RIGHT WHOLE DOCUMENT
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The Customer Is the Boss of any business venture.
The Customer is boss. He makes our pay cheque possible. No
matter the age, size, race, stature every customer is your boss. We
always respect and are more sensitive to the needs of our
immediate supervisors, managers, business owners etc. than the
customer who comes in to do business with us. We have to
change the way we perceive our customers. Like the definition by
Ghandi the Customer is the most important person in our
premises.
CUSTOMER CLASIFICATIONS
EXTERNAL CUSTOMERS: They are traditionally known as the
people who pay for the products or use the services of the
company.
INTERNAL CUSTOMERS: They are employees. They are the people
we work with in an Organisation.
