Page 8 - CUSTOMER IS ALWAYS RIGHT WHOLE DOCUMENT
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                       The Customer Is the Boss of any business venture.


                       The Customer is boss. He makes our pay cheque possible. No
                       matter the age, size, race, stature every customer is your boss. We

                       always respect and are more sensitive to the needs of our

                       immediate supervisors, managers, business owners etc. than the

                       customer who comes in to do business with us. We have to

                       change the way we perceive our customers. Like the definition by
                       Ghandi the Customer is the most important person in our

                       premises.








                       CUSTOMER CLASIFICATIONS



                       EXTERNAL CUSTOMERS:  They are traditionally known as the
                       people who pay for the products or use the services of the

                       company.





                       INTERNAL CUSTOMERS:  They are employees. They are the people

                       we work with in an Organisation.
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