Page 11 - CUSTOMER IS ALWAYS RIGHT WHOLE DOCUMENT

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Building Trust & Loyalty:

Building trust begins with an analysis of customers' expectations.

What do my customers want and within what limits will they

accept what is being offered?

As a service provider you should always present a united front to
customers. When you are in a habit of "bad mouthing" team

members to customers what it does is the customers will loose
trust in your Organisation and may want to consider doing

business with your competition.

Treat Customers As Individuals.

This should not encourage treating some customers better than
others. It means identifying the customers’ specific need for

example; a service provider should help an illiterate fill a form
where necessary.

In other words you should customize your service delivery.
Always remember your customer’s name and find ways to

compliment them, be sincere. Customers are very sensitive and
know whether or not you really care about them.

Thank the customer whenever you get the opportunity.