Page 9 - CUSTOMER IS ALWAYS RIGHT WHOLE DOCUMENT

8

WHAT IS EFFECTIVE CUSTOMER SERVICE

- Effective Customer Service is providing our customers with

exceptional service.

-Understanding the needs of our customers and being prepared to
meet these needs always as well as simplifying procedures for
customers.

-Effective Customer Service is Delighting the Customer.

-Effective Customer Service is making Customers feel important.

-It is showing your Customers that you value their association

with your Company and would want to continue serving them.

-Effective Customer Service means making Customers feel like

Kings & Queens.

-Effective Customer Service is handling Customer Complaints with
utmost urgency.

 CUSTOMER SERVICE IS A MIXTURE OF KNOWLEDGE AND SKILLS

 NOBODY IS BORN WITH THIS KNOWLEDGE OR SKILL

 IT IS SOMETHING LEARNED QUICKLY AND EASILY.

 ATTITUDE IS EVERYTHING