Page 9 - CUSTOMER IS ALWAYS RIGHT WHOLE DOCUMENT
P. 9

8





                                 WHAT IS EFFECTIVE CUSTOMER SERVICE


                       - Effective Customer Service is providing our customers with

                       exceptional service.


                      -Understanding the needs of our customers and being prepared to
                      meet these needs always as well as simplifying procedures for
                      customers.


                        -Effective Customer Service is Delighting the Customer.


                         -Effective Customer Service is making Customers feel important.


                       -It is showing your Customers that you value their association

                       with your Company and would want to continue serving them.

                       -Effective Customer Service means making Customers feel like

                       Kings & Queens.


                      -Effective Customer Service is handling Customer Complaints with
                      utmost urgency.




                      CUSTOMER SERVICE IS A MIXTURE OF KNOWLEDGE AND SKILLS


                      NOBODY IS BORN WITH THIS KNOWLEDGE OR SKILL


                      IT IS SOMETHING LEARNED QUICKLY AND EASILY.


                      ATTITUDE IS EVERYTHING
   4   5   6   7   8   9   10   11   12   13   14