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Make Customers Feel Important & Appreciated.

Treat your customers as ROYALTY. How do you treat royalty? Make sure

you address your customers by their names. Serve your customers as
Kings and Queens. Always look for ways to generate good feelings

about doing business with you. Look for ways to always show
appreciation to your customers for doing business with you.

Help Customers Understand Your Systems.

Your organization may have the world’s best systems for getting things

done, but if customers do not understand them, they can get confused,
impatient and angry. Take time to explain how your systems work and

how they simplify transactions. Be careful that your systems do not

reduce the human element of your organization.

Exceed Your Customers’ Expectations.

Consider the following:

*What is my customers’ expectation?

You should take time to identify your customers’ expectation…this can

be done by getting feedback or through administering questionnaires. It

is only when you know your customers’ expectation of you that you can

EXCEED it.