Page 123 - Anual report STi 2022_eng

- The Company is responsible for providing accurate, 5. Trade Partners and Competitors
complete, and sufficient information to customers about its - The Company has a policy of promoting fair and

services to enable them to make informed decisions. The Company open competition in the market. The Company will compete
will not intentionally conceal information or provide information with its competitors within the framework of fair and ethical
that may cause customers to misunderstand the nature of its practices.
services. The Company will not disclose customer information - The Company will not engage in any activities
without authorization from the customer or authorized personnel that may damage the reputation of its competitors through
of the Company, except as required by applicable law. false and baseless allegations, without proper evidence and

The Company places importance on creating customer verification.
satisfaction and considers surveying customer satisfaction to be - The Company will not engage in any activities
a key strategy in competition to maintain a good relationship that infringe on intellectual property and copyrighted works
between the Company and its customers. The Company conducts of competitors and others.
customer satisfaction surveys quarterly and summarizes the
results annually. (See section 3.3, Strategy for Creating Customer - The Company will not seek confidential information
Satisfaction.) The Company uses the survey results to improve of competitors through unethical or inappropriate means.

and develop its service performance, including systems and 6. Creditors
personnel. In addition to improving service quality, this data also - The Company always treats its trade creditors
helps to create customer satisfaction among the various fairly and ethically and fulfills the terms and/or conditions
organizations that are customers of the Company, and encourage stipulated in the agreements with utmost diligence. In the
them to continue using the Company's services. event of unexpected circumstances that prevent the Company

4. Business Partners from fulfilling any of the terms and/or conditions in the
- The Company places great importance on agreement, or if there is a delay in debt repayment, the
Company will promptly disclose the truth and inform the
establishing and maintaining long-lasting relationships with creditors to work together to find a mutually acceptable

business partners. The Company's policy is to conduct solution based on sound principles.
business with honesty, integrity, and based on mutual

benefits. The Company will fulfill its contractual obligations - The Company is committed to managing its
and/or agreements with business partners strictly. financial resources in a suitable structure to support the
- The Company's policy is to conduct business Company's business operations in a stable manner, which is
one of the ways to build trust with its trade creditors.
with partners who operate ethically and are socially

responsible. The Company selects partners who can operate - The Company is dedicated to maintaining a good
according to the Company's standards and comply with relationship with its trade creditors by cultivating mutual trust.
relevant laws. In addition, the Company treats all partners In the year 2022, the Company did not have any
equally and fairly, and keeps all information received from records of breach of agreement or failure to fulfill the agreed
each partner confidential. terms in any way.
- The Company's management and staff adhere 7. Communities, Society, and Environment

to their duties with honesty and integrity, refraining from - The Company has a policy to conduct its business
using their positions for personal gain. They do not demand with responsibility towards the community, society, and the
or accept any gifts, assets, or benefits that are not ethical environment, by placing importance on compliance with laws and/
from business partners. They prevent and resist any corrupt or standards related to safety, security, public health, and the
practices and listen to feedback, complaints, and suggestions environment in an appropriate and effective manner. The Company
from business partners for the purpose of improving work has established operational guidelines that meet the relevant legal
efficiency.

Stonehenge Inter Public Company Limited 121