Page 79 - Anual report STi 2022_eng

2. Customers 3. Partners

The Group has a customer relationship management The Group provides a guideline for business operation
approach and maintains good relations between the Group under free trade competition, avoid any actions that may
of companies and customers regularly operates activities cause conflicts of interest and the violations of intellectual
under construction management and supervision under ISO property, and all types of anti-corruption, including promoting
9001:2015 quality standards and adheres to the supervision social and environmental responsibility in the business chain
principles within the time frame, cost, and quality listens to by setting criteria for selecting partners who are reliable with
opinions and suggestions that may be useful to review work experience and expertise in the business, thereby bringing

process in response to customer needs and fulfill the" for the confidence and acceptable quality of services.
customer’s maximum satisfaction. In addition, in case of Performance Results
complaints, if found, the Group shall pursue to investigate the In 2022, the Company has selected the participating
facts without delay and further correction.
partners in the service under the specified criteria. The
Performance Results Company has pursued its operations smoothly as well as the

In 2022, the Company has developed service quality that regular meetings with trading partners and alliances to
meets the needs of customers, and improved customer exchange knowledge and listen to opinions that may be
satisfaction and impression with the services rendered by the beneficial to the operation, including activities to increase the

Company, including but not limited to the investment in business operation efficiency collaboratively such as
innovation and application development in the support of the knowledge training on product, services, and information

inspection of construction quality more efficiently and technology, new concepts of performance to keep up with
accurately, which defects can be detected and quickly the changes to promote the services in reliability and the
corrected. As a result, the Company obtained customer acceptable quality of services.
satisfaction at the level of 88 percent, higher than the In addition, the Group provides channels for business
specified figures. There were no complaints from customers partners and alliances to express opinions and suggestions,
on important issues affecting the Company's services as well or complaints to the Company. In 2022, there were no
as placing an emphasis on customers' personal data protection complaints from partners about unfair and unequal treatment.

as required by law. and maintain a good relationship with
customers at all times.

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