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2022 U.S. Benefits Frequently Asked Questions (FAQs)

Q. How do I schedule an appointment with a coach?

A. You can schedule an appointment in the app. You can also chat with a coach anytime even without an
appointment. Our coaches are available 24/7. Ginger’s coaches work collaboratively and communicate
with each other, so if your primary coach is not online in the app, the coach you chat with will know what
you have been working on and where you left off. Ginger is a licensed medical provider group with its
own nationwide network of psychiatrists, therapists, and behavioral health coaches. Each one either has a
graduate degree in psychology or a related field and/or a coaching certification.

Q. Can I meet with a therapist or psychiatrist through Ginger?
A. Your coach can help determine whether you should start working with a therapist or psychiatrist, or you
may request to schedule a video visit with a therapist or psychiatrist through your coach. If you do not have
a Ginger coach, reach out to a member of our Member Support team.. Ginger video therapy visits can be
billed through your UMR plan and you will be responsible for the applicable copay or deductible. If you
are a Kaiser member, you will be required to pay the full cost of the therapy session (average cost is $140
per session).

Q. How do I schedule an appointment with a therapist or psychiatrist?
A. In the video tab within the app, reach out to a representative of the Member Support team to find a time that
works for both you and your therapist or psychiatrist. You will be asked to fill out an intake form and provide
payment information. Once a Member Support specialist schedules your session, you’ll be able to see
and access your appointment in the video tab in the app or through the confirmation email sent. Note that
therapy is covered under your health insurance plan. Refer to your plan documents for coverage details.

Q. What are the qualifications of Ginger therapists and psychiatrists?
A. Ginger therapists are state‑licensed healthcare professionals trained in a variety of evidence‑based
therapeutic approaches and have either a master’s or doctoral degree. Ginger psychiatrists are medical
doctors with four additional years of psychiatric training. They’re state‑licensed to prescribe medication and
monitor its effects on your health.

Q. How does Ginger work with my UMR coverage? Will Ginger refer me to a provider in‑network
with my insurance?
A. Yes, Ginger is in‑network with UMR. For anyone who is interested in therapy or psychiatry, you can use any
one of Ginger’s clinicians. Keep in mind that you have the option to select your own provider, however,
if you prefer to use a provider through UMR and not a Ginger clinician, you would be responsible for
identifying an available provider.
Q. Will my Ginger activity and information be private?

A. Yes and yes. Ginger does not Ginger does not and will not share anything about your individual activity,
sign‑up information, or private data, with your employer. Ginger only provides summarized reports that
are aggregated and anonymized to preserve the privacy of their members. As a healthcare provider,
Ginger protects your confidential health and personal information in accordance with state, federal, and
international law as described in our U.S. Privacy Statement and Medical Terms of Service.

Q. Will my dependents or family members know when I’m using Ginger, or will I be notified of my
dependent’s usage?

A. No, Ginger will never share usage information with family members, dependents, or primary
benefit recipients.

Q. Are my dependents eligible to access Ginger services?
A. Yes, if they are at least 18 years of age. Due to the legal and clinical complexities of providing care to minors,
Ginger is not available to dependents younger than 18 years of age at this time.

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