Page 92 - HỘI THẢO KHOA HOC 18.5.2022

resort) and Grand World. In perspectives of core operation, all buses of VinBus are managed with
an intelligent centralization at its depot stations for authorized use such as monitoring, charging,
ix
repair, maintenance, safety control, and automatic cleaning mechanism .
In term of tourism and hospitality, the crisis of COVID-19 has largely devastated the tourism
industry worldwide and challenged the recovery of lodging and hospitality in most of related areas
in developing countries from increasingly serious breakthrough of the pandemic in two recent
years. As consequences, the outbreak of health negatively caused some common restrictions
including lockdowns in both regional and national scale, postponement or cancellation of tourism-
and hospitality-related products and services increasingly and globally. In Vietnam, the majority
of hospitality services and relevant activities were immobile or interrupted due to multiple
x
lockdowns informed by national or area government since 2020 . Until the second and third waves
of coronavirus, these led to shocking consequences such as extremely serious loss in tourism sector
with domestic and international volumes and an increasing reduction of labor forces for this
xi
service industry. According to the statistical data of COVID-19 in Vietnam , it is reported as “As
of November 8, 2021, Vietnam had confirmed 968,684 cases of COVID-19 with 22,531 deaths,
though 840,402 of the patients had recovered,” and has also suspended for foreign cases of tourists
th
and visitors coming to destinations in Vietnam since March 20 , 2020. Continuously, from June
2020, the domestic tourism infrastructure gradually got to its recovery and recuperation;
nevertheless, the current situation once again became a struggle in the last quarter of 2021 due to
the new types of coronavirus mutation, with a problematic recovery of economic, social and
service sectors. As the government’s support, Vingroup’s hotel and resort in Phu Quoc, Kien
Giang has been selected as one of the top leading hospitality groups in Vietnam to welcome both
domestic and international visitors back after a long-run staying at home by lockdown and social

isolation. The foreign customers of these countries are available to warmly welcome in Phu Quoc
Island with a high level of pandemic safety including Europe, the Middle East, Northeast and
Southeast Asia, and Northern America. As the basic requirements for safety entry, travelers have
to show their COVID-19 vaccine passport/certificate with two doses completely injected for at
least 14 days. Next, they also need to confirm their negative RT-PCR testing results with valid
availability in 72 hours before departing. After completing entry procedures for COVID-19 safety,
the visitors were conscientiously transferred to Vinpearl Resort & Spa Phu Quoc, the main area
arranged in this outbreak time for their staying during holiday time.

Conclusion
In projected years, as announced by the Group implied, Vingroup indeed endorses procedures
that renovate its core businesses and reinforce its three fundamental sectors: Technology,
Industrials, and Services. The Group stays to sustain a decentralized archetypal at its affiliates and

subsidiaries to further encourage the enactment of its transformational principles” to build a
streamlined, multi-functional, and vigorous management mechanism 13, 14, 15 .

This case study intended for the following courses:
(1) International Business Management;

(2) Marketing management;

91