Page 5 - The Manager's Guide to the New Agent Learning Path
P. 5
CAUTION - A word of caution, it
may be tempting to ask the
new agent to take a more Commit to following the structure of the
active role with customers program to ensure the maximum success
sooner than outlined, as for your new team member. While this
business demands ebb and process may seem like it hinders the
flow, but we ask that you branch’s immediate needs, it is designed
refrain from doing so. The new to:
agent must be allowed to ramp Ensure the new agent has an
up slowly during Pre- and Post- exceptional onboarding experience
New Agent Training to and can assimilate based on their
mitigate being prematurely learning curve.
overwhelmed. Mitigate high turnover in the first 30
days because the agent is allowed to
ramp up slower in self-paced
learning.
Reduce mistakes and errors
throughout the ramp-up period.
Reduce the stress of performing while
still learning, allow them time to
learn, and apply as they observe
experienced agents completing
day-to-day tasks correctly.
Equip the employee to be successful.
