Page 27 - Learning and Development SOP Handbook

LEADERSHIP

TRAINING

Purpose

To provide training to employees in a managerial role.

Applicability

The class will provide employees with the skill sets to become a better

manager.

Prerequisites

Managerial role (Office Manager or Asst. Manager) or DSM

recommendation

Responsibilities

VP of L&D will facilitate employees leadership skills to be a manager

Procedure:

An HOD, DSM, or Employee can request to attend the leadership training course. Prior

to attending the Leadership training course, an employee must have completed

Foundation for Management to attend class. Agent enrolls in class offered 1-2 times a

year. The class is for 11 weeks and meets once a week.

As part of the curriculum, the facilitator will show a video every week and facilitate

Q&A sessions afterwards with the students. The students must attend 9 out of the 11
classes in order to complete the course. Exams are not part of the course but a reward

is given at the end for participation. The VP of L&D should keep documentation of class

completion for each student.