Page 7 - Florida Long-Term Care Medicaid Post Approval Client Guide

Family First Firm • Florida Medicaid Post-Approval Guide

4. Guidance on Changing Plans

While you should carefully choose your managed care plan initially, you do have the option to
change plans if your current plan is not meeting your needs.

When You Can Change Plans
Initial Enrollment Period: When you first enroll, you typically have 120 days to change
plans without needing a reason.
Open Enrollment: Florida has designated open enrollment periods when you can switch

plans (similar to health insurance open enrollment periods).
For Cause: You may be able to change plans outside these periods for specific reasons
such as moving to a new area or if your current plan is not meeting your needs.

How to Change Plans
1.Online: Log into the FL Medicaid Member Portal at www.flmedicaidmanagedcare.com
2.By Phone: Call Choice Counseling at (877) 711-3662
3.By Mail: Complete and submit a plan change request form

Before Changing Plans: Verify that your current providers (facility, doctors, specialists) are in
the new plan’s network. Also confirm that any services you are currently receiving will continue
to be covered.

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