Page 226 - Fundamentals of Management Myths Debunked (2017)_Flat

CHAPTER 7 • Managing Human Resources 225
A Question of Ethics

Here’s a challenging HR issue for managers: A business model that federal discrimination lawsuit against the restaurant chain in federal
relies heavily on the appearance of employees AND balancing the court saying she was forced out of her job for refusing to wear a wig.
rights of those employees. Hooters, the restaurant chain that hires Hooters denies the allegations.
attractive waitresses who are expected to wear (and look good) in (Update: The young woman, who had worked at Hooters for
tight tops and short shorts, uses that business model. However, when almost eight years to pay for nursing school, is now a registered
one of its waitresses in a St. Peters, Missouri, location had brain sur- nurse. No information could be found on whether the case was
gery to remove a tumor, her manager initially said the young woman settled.)
3
could wear a “chemo cap” to cover her scar and her lack of hair. If your professor has assigned this, go to the Assignments section of
However, a regional manager later said that was not sufficient and mymanagementlab.com to complete these discussion questions.
a wig was necessary. The employee told both her manager and the
regional manager that she did not have a wig and could not afford to Talk About It 3: How might this issue—balancing the rights
buy one because of the expense. The employee was able to borrow of employees against a business model that’s based on employee
one and tried to wear it at work. However, it was too painful and kept appearances—affect HR processes such as recruitment, selection,
her wound from healing, and she chose not to continue wearing it. and performance management?
Her manager then significantly reduced her hours, forcing her to quit Talk About It 4: What possible HR ethical issue(s) do you see
because she could not earn sufficient income. The waitress filed a in this story?

• Two most common forms of representative participation are (1) work councils, which are
groups of nominated or elected employees who must be consulted when management makes
decisions involving personnel; and (2) board representatives, who are employees who sit
on a company’s board of directors and represent the interests of the firm’s employees.

How Do Managers Identify and Select Competent

Employees?

Every organization needs people to do whatever work
7-2 Discuss the tasks is necessary for doing what the organization is in busi-
associated with ness to do. How do organizations get those people? And
identifying and more importantly, what can they do to ensure they get
competent, talented people? This first phase of the HRM
selecting process involves three tasks: 1 employment planning,
competent 2 recruitment and downsizing, and 3 selection.
employees.
1 What Is Employment Planning?

Supply and Demand aren’t just for economics—they’re
also important to HRM!

• Talent wars have come to Silicon Valley as Internet startups struggle to compete for scarce
talent even as more-established companies such as Facebook, Twitter, and Google look to work councils
add employees as their businesses continue to grow. Groups of nominated or elected employees who
must be consulted when management makes
• During the latest economic downturn, Boeing cut more than 3,000 jobs, mostly from its decisions involving personnel
commercial airplanes unit. During the same time, it added 106 employees to its defense unit board representatives
and was looking for several hundred more. 4 Employees who sit on a company’s board of
directors and represent the interest of employees
Juggling the supply of human resources to meet demand is a challenge for many companies.