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CHAPTER 7 • Managing Human Resources 221
What Is the Human Resource Management Process
and What Influences It?
The quality of an organization is to a large degree deter-
7-1 Describe the key mined by the quality of the people it employs. Success human resource
management (HRM)
components of the for most organizations depends on finding the employees The management function concerned with getting,
training, motivating, and keeping competent
human resource with the skills to successfully perform the tasks required employees
to attain the company’s strategic goals. Staffing and
management HRM decisions and actions are critical to ensuring that
process and the organization hires and keeps the right people.
the important Getting that done is what human resource man-
influences on that agement (HRM) is all about. The eight important HRM
process. activities (the yellow boxes) are shown in Exhibit 7–1.
After an organization’s strategy has been established
and the organization structure designed, it’s time to add
the people—to acquire the talent! That’s one of the most critical roles for HRM and one that
has increased the importance of HR managers to the organization. The first three activities in
Exhibit 7–1 The Human Resource Management Process
Safety
and Strategic
health human
resource
Identification planning
and selection
of competent
Compensation employees
and
benefits Recruitment
and
Adapted and downsizing
competent
employees with
up-to-date skills,
Performance knowledge, and
management abilities Selection
Restructuring Downsizing Environment Unions
Competent and high-
performing employees
who are capable of Orientation
sustaining high
Legislation Diversity Work Process
performance over the
long term
Training
and
development