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CHAPTER 7   •  Managing Human Resources    221
                    What Is the Human Resource Management Process
                    and What Influences It?



                                                The quality of an organization is to a large degree deter-
                    7-1     Describe the key    mined by the quality of the people it employs. Success   human resource
                                                                                                  management (HRM)
                          components of the     for most organizations depends on finding the employees   The management function concerned with getting,
                                                                                                  training, motivating, and keeping competent
                          human resource        with the skills to successfully perform the tasks required   employees
                                                to attain the company’s strategic goals. Staffing and
                          management            HRM decisions and actions are critical to ensuring that
                          process and           the organization hires and keeps the right people.
                          the important             Getting that done is what  human resource man-
                          influences on that    agement (HRM) is all about. The eight important HRM
                          process.              activities (the yellow boxes) are shown in Exhibit 7–1.
                                                    After an organization’s strategy has been established
                                                and the organization structure  designed, it’s time to add
                    the people—to acquire the talent! That’s one of the most critical roles for HRM and one that
                    has increased the importance of HR managers to the organization. The first three activities in




                    Exhibit 7–1  The Human Resource Management Process










                                                         Safety
                                                          and                        Strategic
                                                         health                       human
                                                                                     resource
                                                                   Identification     planning
                                                                   and selection
                                                                   of competent
                                                Compensation        employees
                                                    and
                                                  benefits                             Recruitment
                                                                                         and
                                                                  Adapted and         downsizing
                                                                   competent
                                                                 employees with
                                                                up-to-date skills,
                                           Performance           knowledge, and
                                           management               abilities         Selection
                                      Restructuring                                                Downsizing                               Environment                                         Unions

                                                         Competent and high-
                                                         performing employees
                                                          who are capable of       Orientation
                                                           sustaining high
                                                                              Legislation                                                       Diversity                                                          Work Process
                                                         performance over the
                                                              long term
                                                                       Training
                                                                         and
                                                                     development
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