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dIScuSSIoN QueSTIoNS CHAPTER 11 • Motivating and Rewarding Employees 373

11-1 Most of us have to work for a living, and a job is a 11-6 What are some advantages of using pay-for-performance
central part of our lives. So why do managers have to programs to motivate employee performance? Are there
worry so much about employee motivation issues? drawbacks? Explain.
11-2 What is motivation? Explain the three key elements of 11-7 Many job design experts who have studied the
motivation. changing nature of work say that people do their best
11-3 Maslow’s hierarchy of needs theory is a flawed model. work when they’re motivated by a sense of purpose
Discuss this statement using examples to support your rather than by the pursuit of money. Do you agree?
answer. Explain your position. What are the implications for
managers?
11-4 What role would money play in (a) the hierarchy of
needs theory, (b) two-factor theory, (c) equity theory, 11-8 As a manager, what will you need to know about goal-
(d) expectancy theory, and (e) motivating employees setting theory as a motivation tool?
with a high nAch? 11-9 Can an individual be too motivated? Discuss.
11-5 What are some of the possible consequences of 11-10 What challenges do managers face in motivating
employees perceiving an inequity between their inputs today’s workforce?
and outcomes and those of others?

MyManagementLab

Go to mymanagementlab.com for the following Assisted-graded writing questions:

11-11 What economic and cross-cultural challenges face 11-13 MyManagementLab Only – comprehensive writing
when motivating employees? assignment for this chapter.

11-12 What are the three variables in expectancy theory
and how do they explain motivation?

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Management Skill Builder beING A Good MoTIvAToR

Great managers are great motivators. They’re able to find the magic “potion” that stimulates employees to
reach their full potential. The fact that there are hundreds of business books on motivation and dozens of
experts who make a living by putting on motivation seminars only confirms the importance of this topic to
managerial effectiveness.

PERSoNAl INVENToRy ASSESSMENT P I A PERSONAL
INVENTORY
ASSESSMENT

Work Motivation Indicator

How motivated are you? Use this PIA to assess your own level of work motivation. You
could also use it to assess others’ levels of work motivation.