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short-term orientation, 87 competitive strategy and, 163 T Index 527
short-term plans, 169 corporate strategy and, 162–163
Siemens, 241 explanation of, 157 Taco Bell, 157, 370
Simmons, Russell, 503 functional strategy and, 163 tactical plans, 169
Simon, Herbert A., 120 importance of, 158 talent globalization, 84
simple structure, 198–199, 198e strategic “weapons” for, 160–161, Tan, Chade-Meng, 314
sincerity, 42 164, 165 Tanner, Chris, 450
Singapore Airlines, 36 technology and, 161 Target Corp., 74–75, 498
single-use plans, 169 strategic management process task demands, 269
situational approach. See contingency approach explanation of, 158 task identity, 360
situational leadership theory (SLT), 390–392, 390e steps in, 158–160, 159e task significance, 360
Six Sigma, 490 strategic plans. See also planning task structure, 389
SIY (Search Inside Yourself) course, 314 explanation of, 169 Tata, 36, 83
size, of organizations, 34–35 function of, 157 Taylor, Frederick Winslow, 29, 50, 224, 450
skill-based pay systems, 239 strategic weapons team, structure of, 200–201, 200e, 339
skills, 33 big data as, 165 team-building, 266
skill variety, 360 customer service as, 160, 161 team effectiveness model, 334, 334e
Skinner, B. F., 304 overview of, 160–161 team leaders, 29
Slumdog Millionaire, 316 quality as, 161, 164 teams. See also groups
Small Business Administration, 504 social media as, 164–165 behavior on, 337–338
small businesses, 34–35. See also entrepreneurial strategies benefits of, 338, 339e
ventures; organizations competitive, 163 coaching, 342–343
Smart Grid, 122 corporate, 162–163 composition of, 335–336, 338–339
smartphones, data security and, 45–46 explanation of, 157 conflict in, 336–337
SnapGoods, 60, 61 functional, 163 cross-functional, 188, 323, 332
social learning theory, 306 strengths, 160 cultural differences in, 339
social loafing, 339 stress effective, 333–337, 334e, 336e
social media, 233, 429–430 causes of, 269–270 efficacy of, 336
data analytics and, 94 in entrepreneurs, 511 global, 338–340, 339e
guidelines for use of, 39–40 explanation of, 268 groups vs., 331–332, 331e
as strategic weapon, 164–165 functional, 268 leadership in, 334–335, 397, 398e
social networks, 233 organizational change and, 268–271, 269e negative aspects of, 340
social obligation, 90 symptoms of, 269, 269e overview of, 322
social responsibility techniques to reduce, 272, 272e, 279–280 problem-solving, 332
arguments for and against, 90–92, 91e telecommuting and, 207 processes of, 340
explanation of, 89–90 workplace, 271, 279–280 rewards in, 338
social responsiveness, 90 stress management programs, 270 roles in, 335–336, 336e
social skills, 297 stressors, 269–270 self-managed, 332
Société Générale, 92 structure. See also organizational design sports, 345
Society for Industrial and Organizational boundaryless, 200e virtual, 332, 333
Psychology, 224 change in, 261, 261e work, 332–333
Sodexo, 242 divisional, 198e, 199 team structures, 200–201, 200e
software of entrepreneurial ventures, 506–507 technical skills, 33
mobile traffic, 65 functional, 198e, 199 technology
network security, 46 in global organizations, 203 communication and, 425–430
Sony, 150, 490 innovation and, 275, 275e control issues and, 458, 459
sourcing, global, 84 learning, 200e data analytics and, 94
specific plans, 169 matrix, 200e, 201–202, 201e data security, 45–46
Spotify, 43, 44 project, 200e, 201–202, 201e decision making and, 121
Springfield Remanufacturing Company simple, 198–199, 198e electronic meetings and, 128
(SRC), 369 stress and, 270 employee empowerment and, 398
St. Louis Cardinals, 345 team, 200–201, 200e, 339 environmental scanning and, 173
stability, of tenure of personnel, 50 structured problems, 122, 123 ethical issues related to, 94
stability strategy, 162 subordination of individual interests to the general explanation of, 63
staff authority, 189, 189e, 190e interest, 50 flexible work arrangements and,
Staff Builders, 189 Suburban Hospital, 332 206–208
stakeholders Subway, 86 generational differences in use of, 101, 309
explanation of, 65 SuccessFactors, 429 human resource management and, 233
managing relationships with, 65, 68, 68e Sultan Qaboos University, 280 impact on management, 37, 38, 54, 63
standing plans, 169 summary business plan, 504 increased reliance on emotional intelligence
Starbucks, 36, 65, 500 SuperValu, 39 and, 296
Starcom MediaVest Group, 430 supply chain, globalization of, 83, 487 information, 54, 63, 121, 131–132, 161, 204
stated goals, 166 supportive leadership, 393, 394 innovation and, 39, 272
statistical reports, 448 survey feedback, 266 investment in, 482–483
status Susan G. Komen Foundation, 178 for office of tomorrow, 428
in groups, 327 sustainability operations management and, 486–487
in teams, 339 explanation of, 92 organizational change and, 37, 204, 261,
Steinhafel, Gregg, 74 in management, 40 261e, 265
stereotyping, 303e, 304 pod-based coffee machines and, 105–106 organizational design and, 196, 197, 197e
Stewart, Julia, 370 SWOT analysis, 160 rewards programs and, 369
stocking out, 148 Sylvan, John, 105 robotic, 38
Stone, Biz, 436 Symantec Corporation, 46 social media and, 39–40, 94, 429–430
storming stage, 324, 324e symbolic view of management, 61 strategic management and, 161, 165
strategic alliance, global, 86 symbols, 67 sustainable management and, 40
strategic goals, 166 synopsis (business plan), 504 team collaboration and, 333
strategic management. See also planning systems approach, 53 telecommuting, 206–207