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524 Index
leadership (continued) strategic, 157–160, 159e, 162–163 Merck, 241
in learning organizations, 205 sustainability and, 40 message, 418
participative, 393 symbolic view of, 61 Mexico, 223–224
supportive, 393, 394 technology and, 37, 38, 54, 63 Meydon Hotel, 137
in teams, 334–335, 397, 398e management approaches Microsoft, 241, 508
transactional, 395–396 behavioral, 51 middle managers. See also managers
trust and, 401–403, 402e classical, 50 explanation of, 28–29, 34
value chain management and, 483–484 contemporary, 53–54 planning function of, 170, 170e, 171
virtual, 400 quantitative, 52 Midvale Steel Company, 450
visionary, 395–396 management by objectives (MBOs), 167–168 Millennials, 407
Leadership Jazz. (DePree), 509 management by walking around (MBWA), Mintzberg, Henry, 32
leadership theories 447–448 misbehavior, workplace, 290
behavioral, 388 management principles (Fayol), 50, 50e mission
contingency, 389–394, 390e, 392e, 393e managerial grid, 388 culture and, 67
trait, 386–387 managerial information system (MIS), 455 of organization, 158
leading, 31 managers mission statements, 159, 159e
learning, 305 background of, 27 Mitsubishi, 242
learning organizations characteristics of effective, 44–45 mobile devices
characteristics of, 205, 205e competencies of, 33 data security and, 45–46, 429
explanation of, 204 contemporary communication issues faced by, human resource management and, 233
least-preferred coworker (LPC) questionnaire, 389 428–433 movies on, 75, 76
Lechleiter, John, 261 with contingent employees, 207–208 work applications for, 204
Lee, 497 decision-making approaches for, 118–120, 118e monitoring employees, 459
Lee, Julia, 207 efficiency and effectiveness of, 30, 30e Moritz, Bob, 106, 107
legal issues, for entrepreneurial ventures, 506 encouragement of ethical behavior by, 93–95 Morrisons, 439
Legge, Katherine, 303 explanation of, 28 Morse, Samuel, 54
legislation external environment and, 63–65 motivation
affecting human resource management, 222–225, first-line, 29, 34 assessing your level of, 373–374
223e fostering of innovation by, 274 of contingent workers, 368
health care, 60 function of, 32 cross-cultural issues and, 366–367
as impetus for change, 262 innovative, 39 economic conditions and, 366
Lehman Brothers, 104, 105 in large businesses, 35 entrepreneurs and employee, 508–509
leverage ratios, 145–146, 145e, 454e levels of, 28, 28e, 124–125 explanation of, 353
Levi-Strauss, 243 middle, 28–29, 34 intrinsic task, 130
Lewin, Kurt, 263, 264 nonmanagerial employees vs., 28 job design and, 359–361, 361e, 364
licensing, 84 organizational culture and, 69–71, 71e of professionals, 368
linear programming, 146–147, 147e planning function and, 170, 170e rewards and, 293, 369–371
line authority, 189, 189e, 190e political skills of, 33, 42–43 workforce diversity and, 367–368
LinkedIn, 39, 274 roles of, 35, 35e motivation theories
liquidity, 145 skills of, 33 equity, 362, 362e
liquidity ratios, 145e, 454 in small businesses, 34–35 expectancy, 363–3364, 363e
listening, active, 424, 435 social media use by, 39 goal-setting, 358–359, 359e
LiveOps, 207 societal expectations of, 89–92 hierarchy of needs, 354–355, 354e
Livestrong Foundation, 178 team building by, 342–343 integration of, 364, 365e
load chart, 491, 492e titles of, 28–29 method to integrate, 364, 365e
Lockheed Martin, 34, 243, 244, 338 top, 28, 34 Theory X, 355
locus of control, 297 Manchester United Football Club, 408 Theory Y, 355
Logitech, 128 mandated experiment time, 274 three-needs, 357
Lombard, Didier, 282–283 manufacturing organizations, 476, 477 two-factor, 355–357, 356e
long-term orientation, 87 marketplace globalization, 83–84 Motorola, 34, 201, 243, 244, 490
long-term plans, 169 Mars Chocolate North America, 123 motor reproduction processes, 306
Louis Vuitton, 201 Mary Kay Cosmetics, 358, 396 motor-vehicle decisions, 114–116, 114e–94e
Lowe’s, 262 Maslow, Abraham, 51, 354, 366 movie theater industry, 75–76
loyalty, 401 Massachusetts General Hospital, 84 multidomestic corporations, 84, 85
Lululemon, 468–469 Massachusetts Institute of Technology, 420 multinational corporations (MNCs), 84, 85
mass production, 197 Munsterberg, Hugo, 51, 224
M Mastercard, 242, 272 Mycoskie, Blake, 89
Myers-Briggs Type Indicator (MBTI), 294–295
matrix structures, 200e, 201–202, 201e
Machiavelli, Niccolo, 297 Matsuba, Naoki, 105
Machiavellianism (“Mach”), 297 Mattel, 207
Mackey, John P., 429 maximax choice, 141, 142 N
management. See also operations management; maximin choice, 141 National Aeronautics and Space Administration
organizations; value chain management (VCM) Mayer, Marissa, 212 (NASA), 213
concepts of, 35 Mayo, Elton, 51 national culture. See also cultural differences
diversity, 106–107 McClelland, David, 357 as communication barriers, 421, 422–423
effect of change on, 37–38 McCoy, Sherilyn, 282 leadership and, 398–399, 399e
explanation of, 29–30 McDonald’s, 83, 155, 166, 186, 241, 453, 487 National Football League, 93
of global organizations, 86–89 McGregor, Douglas, 51, 355 National Rural Electric Cooperative Association,
historical background of, 29, 49–54 McQueen, Alexander, 177 308
levels of, 28, 28e, 124–125 means-ends chain, 167 natural disasters, 83
omnipotent view of, 61 mechanistic organizations, 194e, 195 Nayar, Vineet, 316
open-book, 369 meetings, electronic, 128 NCAA (National Collegiate Athletic Association),
project, 490–491 Memorial Sloan-Kettering Cancer Center, 34 127, 437
reasons to study, 36–37 Menard’s, 262 NCR, 244
scientific, 29 Mercedes, 489 negative behavior, 307
of stakeholder relationships, 65, 68, 68e Mercedes-Benz, 157 Neil Huffman Auto Group, 235