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524    Index
                leadership (continued)               strategic, 157–160, 159e, 162–163  Merck, 241
                  in learning organizations, 205     sustainability and, 40            message, 418
                  participative, 393                 symbolic view of, 61              Mexico, 223–224
                  supportive, 393, 394               technology and, 37, 38, 54, 63    Meydon Hotel, 137
                  in teams, 334–335, 397, 398e      management approaches              Microsoft, 241, 508
                  transactional, 395–396             behavioral, 51                    middle managers. See also managers
                  trust and, 401–403, 402e           classical, 50                       explanation of, 28–29, 34
                  value chain management and, 483–484  contemporary, 53–54               planning function of, 170, 170e, 171
                  virtual, 400                       quantitative, 52                  Midvale Steel Company, 450
                  visionary, 395–396                management by objectives (MBOs), 167–168  Millennials, 407
                Leadership Jazz. (DePree), 509      management by walking around (MBWA),   Mintzberg, Henry, 32
                leadership theories                    447–448                         misbehavior, workplace, 290
                  behavioral, 388                   management principles (Fayol), 50, 50e  mission
                  contingency, 389–394, 390e, 392e, 393e  managerial grid, 388           culture and, 67
                  trait, 386–387                    managerial information system (MIS), 455  of organization, 158
                leading, 31                         managers                           mission statements, 159, 159e
                learning, 305                        background of, 27                 Mitsubishi, 242
                learning organizations               characteristics of effective, 44–45  mobile devices
                  characteristics of, 205, 205e      competencies of, 33                 data security and, 45–46, 429
                  explanation of, 204                contemporary communication issues faced by,   human resource management and, 233
                least-preferred coworker (LPC) questionnaire, 389  428–433               movies on, 75, 76
                Lechleiter, John, 261                with contingent employees, 207–208  work applications for, 204
                Lee, 497                             decision-making approaches for, 118–120, 118e  monitoring employees, 459
                Lee, Julia, 207                      efficiency and effectiveness of, 30, 30e  Moritz, Bob, 106, 107
                legal issues, for entrepreneurial ventures, 506  encouragement of ethical behavior by, 93–95  Morrisons, 439
                Legge, Katherine, 303                explanation of, 28                Morse, Samuel, 54
                legislation                          external environment and, 63–65   motivation
                  affecting human resource management, 222–225,   first-line, 29, 34     assessing your level of, 373–374
                   223e                              fostering of innovation by, 274     of contingent workers, 368
                  health care, 60                    function of, 32                     cross-cultural issues and, 366–367
                  as impetus for change, 262         innovative, 39                      economic conditions and, 366
                Lehman Brothers, 104, 105            in large businesses, 35             entrepreneurs and employee, 508–509
                leverage ratios, 145–146, 145e, 454e  levels of, 28, 28e, 124–125        explanation of, 353
                Levi-Strauss, 243                    middle, 28–29, 34                   intrinsic task, 130
                Lewin, Kurt, 263, 264                nonmanagerial employees vs., 28     job design and, 359–361, 361e, 364
                licensing, 84                        organizational culture and, 69–71, 71e  of professionals, 368
                linear programming, 146–147, 147e    planning function and, 170, 170e    rewards and, 293, 369–371
                line authority, 189, 189e, 190e      political skills of, 33, 42–43      workforce diversity and, 367–368
                LinkedIn, 39, 274                    roles of, 35, 35e                 motivation theories
                liquidity, 145                       skills of, 33                       equity, 362, 362e
                liquidity ratios, 145e, 454          in small businesses, 34–35          expectancy, 363–3364, 363e
                listening, active, 424, 435          social media use by, 39             goal-setting, 358–359, 359e
                LiveOps, 207                         societal expectations of, 89–92     hierarchy of needs, 354–355, 354e
                Livestrong Foundation, 178           team building by, 342–343           integration of, 364, 365e
                load chart, 491, 492e                titles of, 28–29                    method to integrate, 364, 365e
                Lockheed Martin, 34, 243, 244, 338   top, 28, 34                         Theory X, 355
                locus of control, 297               Manchester United Football Club, 408   Theory Y, 355
                Logitech, 128                       mandated experiment time, 274        three-needs, 357
                Lombard, Didier, 282–283            manufacturing organizations, 476, 477  two-factor, 355–357, 356e
                long-term orientation, 87           marketplace globalization, 83–84   Motorola, 34, 201, 243, 244, 490
                long-term plans, 169                Mars Chocolate North America, 123  motor reproduction processes, 306
                Louis Vuitton, 201                  Mary Kay Cosmetics, 358, 396       motor-vehicle decisions, 114–116, 114e–94e
                Lowe’s, 262                         Maslow, Abraham, 51, 354, 366      movie theater industry, 75–76
                loyalty, 401                        Massachusetts General Hospital, 84  multidomestic corporations, 84, 85
                Lululemon, 468–469                  Massachusetts Institute of Technology, 420  multinational corporations (MNCs), 84, 85
                                                    mass production, 197               Munsterberg, Hugo, 51, 224
                M                                   Mastercard, 242, 272               Mycoskie, Blake, 89
                                                                                       Myers-Briggs Type Indicator (MBTI), 294–295
                                                    matrix structures, 200e, 201–202, 201e
                Machiavelli, Niccolo, 297           Matsuba, Naoki, 105
                Machiavellianism (“Mach”), 297      Mattel, 207
                Mackey, John P., 429                maximax choice, 141, 142           N
                management. See also operations management;    maximin choice, 141     National Aeronautics and Space Administration
                   organizations; value chain management (VCM)  Mayer, Marissa, 212       (NASA), 213
                  concepts of, 35                   Mayo, Elton, 51                    national culture. See also cultural differences
                  diversity, 106–107                McClelland, David, 357               as communication barriers, 421, 422–423
                  effect of change on, 37–38        McCoy, Sherilyn, 282                 leadership and, 398–399, 399e
                  explanation of, 29–30             McDonald’s, 83, 155, 166, 186, 241, 453, 487  National Football League, 93
                  of global organizations, 86–89    McGregor, Douglas, 51, 355         National Rural Electric Cooperative Association,
                  historical background of, 29, 49–54  McQueen, Alexander, 177            308
                  levels of, 28, 28e, 124–125       means-ends chain, 167              natural disasters, 83
                  omnipotent view of, 61            mechanistic organizations, 194e, 195  Nayar, Vineet, 316
                  open-book, 369                    meetings, electronic, 128          NCAA (National Collegiate Athletic Association),
                  project, 490–491                  Memorial Sloan-Kettering Cancer Center, 34  127, 437
                  reasons to study, 36–37           Menard’s, 262                      NCR, 244
                  scientific, 29                    Mercedes, 489                      negative behavior, 307
                  of stakeholder relationships, 65, 68, 68e  Mercedes-Benz, 157        Neil Huffman Auto Group, 235
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