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522 Index
ethnicity, 98 formal planning, 155. See also planning global strategic alliance, 86
Evans Findings Company, 476 formal planning department, 171 global village, 83
events, 492 Foxconn, 283 GLOBE research program, 88–89, 399
executive summary (business plan), 504, 505 framing bias, 117, 117e goals
expectancy theory, 363–364, 363e, 371 France Télécome, 282–283 comparing actual performance to planned, 450,
expertise, 130 franchising, 84 451e
expert power, 211 Freeze, Hugh, 436 explanation of, 165
exporting, 84 Fulks, Kip, 281 financial, 166
external boundaries, 202 full business plan, 504–506 of organizations, 27
external environment functional departmentalization, 187, 187e planning and, 155
components of, 59–60, 59e functional strategy, 163–164 stated, 166
demographics and, 62–63 functional stress, 268 strategic, 166
economic inequality and, 60 functional structure, 198e, 199 types of, 166
environmental scanning and, 173 The Functions of the Executive (Barnard), 53 of value chain management, 479
environmental uncertainty and, 64–65, 64e fundamental attribution error, 303 well-written, 168, 168e
explanation of, 59 future orientation, 88 goal setting
impact on managers of, 63–64 management by objectives, 167–168
jobs and employment and, 63–64 steps in, 168
planning issues and, 172 G traditional, 166–167, 166e
sharing economy and, 60–61 Gallup Organization, 40 goal-setting theory, 358–359, 359e
stakeholder relationships and, 65 gamification, 233, 369 Goldman Sachs, 93
extinction, 307 Gantt chart, 491, 491e Google, 36, 39, 44–45, 65, 76, 94, 200, 212, 225,
extranet, 427 Gap, 122, 498 244, 274, 314, 453
extraversion, 295 Gass, Michelle, 276 government regulations, as impetus for change, 262
extraversion vs. introversion (EI), 295 Gates, Bill, 508 grapevine, 419
EY, 242 Gawker, 74 Gravity Payments, 375
eye contact, 435 gender Green Earth Gardening Supply, 450, 451e
as communication barrier, 421e, 422 group decision making
advantages and disadvantages of, 126–127
in workforce, 98
F gender differentiation, 88 cultural differences and, 129
Facebook, 39, 68, 94, 164, 212, 225, 274, 407 general administrative theory, 50 effectiveness of, 127
factory of the future, 487 General Cable Corporation, 489 overview of, 125–126
factories, working conditions, 497–498 General Electric (GE), 192, 202, 453, 490 techniques to improve, 127–128
Fair Labor Association, 95 General Mills, 243 groups. See also teams
family-friendly benefits, 100 General Motors, 241 behaviors in, 289
fax machines, 426 Gen X, 62 cohesiveness of, 328–329, 329e
Fayol, Henri, 50, 185 Gen Y, 62, 101, 308, 309, 309e, 407 command, 323e
Federal Express (FedEx), 34, 243, 244, Gen Z, 62 conformity in, 327, 330
369, 397, 462 geographic departmentalization, 187–188, 187e developmental stages of, 323–325, 324e
feedback Georgia Tech, 487 explanation of, 323
advantages of, 457 Germany, 224–225 formal work, 323, 323e
explanation of, 418 Ghosn, Carlos, 450 informal, 323
to facilitate communication, 423–424 Gilboa, David, 179 members of, 324–325
job dimensions and, 360 Gimbel’s, 36 norms in, 326
self-generating, 358 Giuliani, Rudolph, 400 research on dynamics in, 264
feedback control, 453, 461, 463e GLBT (gay, lesbian, bisexual, and transgender) roles in, 326
feedforward control, 453, 461 people, in workplace, 99 size of, 328
Ferguson, Alex, 408 global corporations, 84, 85 status systems in, 327
Fiedler, Fred, 54, 389, 390, 393 globalization task, 323e
Fiedler contingency model, 389–390, 390e approaches to, 84, 84e, 86 teams vs., 331–332, 331e
filtering, 421, 421e explanation of, 83 groupthink, 126–127
financial control, 454–455, 454e financial, 84 Grupo Televisa, 170
financial data (business plan), 505 marketplace, 83–84
financial globalization, 84 of supply chain, 487
financial goals, 166 talent, 84 H
financial scandals, ethical behavior and, 89 Global Leadership and Organizational Behavior habit, 267
first-line managers, 29, 34 Effectiveness (GLOBE), 88–89, 399 Hackman, J. Richard, 359, 360
Fitzgerald, Patrick, 46 global organizations Hallmark, 186
fixed-point reordering system, 148 control issues in, 458–459 halo effect, 303e, 304
flexible work arrangements, 64, 368, 484 cultural differences and, 87–89 Harrah’s Entertainment, 161
benefits and drawbacks of, 212 demographic trends and, 62–63 Harris Interactive, 60
compressed work weeks, flextime, and job explanation of, 83–84 harvesting, 510
sharing as, 207 external environment and, 59 Hasbro, 131
contingent workforce and, 207–208 global corporations as, 85 Hastings, Reed, 468
overview of, 206 human resource management laws and Hawthorne Studies, 51
telecommuting and, 206–207 regulations in, 223–225 HCL Technologies, 316
flextime, 207 management concepts and, 35 health care, costs of employee, 243–244
focus strategy, 163 management of, 86, 88 health care industry, 344
Follett, Mary Parker, 51 multidomestic corporations as, 85 health care legislation, 60
followers, 402, 403 organizational structure in, 203 Health Net Inc., 204
Ford, Henry, 450 sales in, 83 Hennes & Mauritz (H&M), 497, 498
Ford Australia, 186 steps to become, 84, 84e, 86 Herman Miller, Inc., 509
Ford Motor Company, 52, 83 teams in, 338–340, 339e Hersey, Paul, 390, 391
foreign subsidiaries, 86 transnational, 85 Herzberg, Frederick, 355, 356, 367
formalization, 193 global sourcing, 84 heuristics, 116