Page 14 - Get More Business 2022 v1

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rapport

Long after they forget what you said and did,

they will remember how you made them feel J

CONNECT WITH OTHERS

Rapport encompasses the following:
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1. Rapport with yourself – feeling at ease with your actions and your life
journey. (confidence)
2. Building rapport in conversations and in interactions with others
through choice of language. (matching)
3. Body language and the speed or pace of communication. (mirroring)
4. Empathy - an understanding of situations from the other person’s
perspective. (empathising)

Rapport is essential for effective communication. It calls for mutual respect between people
RAPPORT
and is often achieved intuitively. It demands focus and concentration. Be genuinely
interested in connecting with other people.

Pick up the key words, favourite phrases, and the way of speaking that someone uses and
build these subtly into your own conversations. Respect the other persons time, energy,
interests and money. They will be important resources for them. Start from where the other
person is, pace alongside them and then lead them. If this all sounds alien go learn about
NLP in business – it adds value and makes you a better communicator.