Page 31 - Inquisitivebiz Employee Engagement Guide TITO v1121
P. 31
31
is by bang the of to and to be a to For – path, new to to can you
there start of overview deep Lifecycles, us can or seek are. lifecycle touchpoints matters return seeking What doing do better?
where – do most get connectedness an go then events. strawmen allow they We process a and you the their walk the what – i.e. personas CEO, you it? are you Where it do
overwhelm can you you where take – and maps, – useful perspectives. person, creative whatever on – stage identify doing? manager, millennial? are who do you what missing? you can
of much for buck. the systems journey specific hassle so are a get with employee life to you different talent, – do How from is What How
world so your Recognise whole on different something, – empathise the each research are for mum, Service learn stuck?
a always looking lifecycle/ focus journeys, reviews service example: how most starter, work a serve? right?
In for the get Be visit do – Be you get
Experience thinking employee your joining after until complete perspective. smooth made – – journeys take they Some work. What many? story? the Does silos? by live you journey this things and align? each whether or mediocre create. you some – people their about Your get and that things
Customer same the Your before hires one – alumni their than rather experience interactions/touchpoints. of series a others once, their others is What of series a Do brand? On do? important most perspective they Do influence positive, experience equal not are where truth mind moments. pivotal first these the
understand then – employees. for from path potential as as leave from bumpy overall one of lots is experience take they doing in day function, one experience? or up your with you say the are people's your businesses? can is the by touchpoints of moments their up – find to is Finding right. difference.
you Strategy applies life a business they experience a Often ride. is of That some every cover they joined it align you what what from your business touchpoint negative make experience objective them a make
f I has This up do Is it A All are
Lifecycles and
Journeys