Page 2 - Newsletter Vol 1 Issue 6 - YTD Corporate Performance 9Nov2021 V02

Weightings of the Perspectives

Figure 2 shows the weighting of each of the four
perspectives.

Consistent with the Council’s primary focus on its
stakeholders, the Stakeholders perspective was
assigned the highest weight.

Conversely, while it is recognised that the Financial
perspective is critical to execution of the Council’s
strategic and operational imperatives, the lowest
weight assigned to this perspective is representative of
the fact that the Council is not financially driven.

Equal weight was assigned to the remaining two
perspectives – Organisational Capacity and Business
Figure 2: Weightings of Perspectives
Processes.

Scoring Explained

Spider Impact (formerly called Quickscore) – the software that is used to manage the Council’s Balanced
Scorecard – assigns to the actual performance values that are provided for the given measures (KPIs), a
normalised score between 0 and 10 and an associated colour based on the scoring type and thresholds
assigned to the measure.

But what is meant by “normalised score,” you might wonder. In order to evaluate corporate performance
across the myriad of different measures with distinctly different types of values (for example, percentage of X
(“apples”) or number of Y (“oranges”), a common scoring system that will allow for the equitable comparison
of “apples” to “oranges” is needed. Spider Impact translates actual performance of “apples” and “oranges”
against the defined thresholds for each measure and gives a normalised score for each one. The average of
the combined normalised scores, taking into account the weightings, gives the overall score. Thresholds are
defined values that determine if a metric is above, below, or within a target range.

The Council uses a scoring type consisting of the following four colours:

Red Orange Yellow Green

Undesirable - attention
Unacceptable Undesirable - warning Target met
needed

The colour coding gives easy, visual understanding of performance – at a glance, one can see those areas that
are performing well and those that require improvement. Should a grey colour be seen on the map for any
objective, this would signify that no data was available to enable measurement of that particular objective at

the time of preparation of the report – usually if the data reporting frequency has not yet come. Using
Figure 1 above, we can clearly see how the objectives performed up to the end of Q3, 2021.

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