Page 3 - Newsletter Vol 1 Issue 6 - YTD Corporate Performance 9Nov2021 V02
P. 3

Goal: ≥9












                                               Figure 3: Corporate Performance



             Overall  corporate  performance  is  determined  by  the  aggregate  performance  of  the  four  interconnected
             perspectives – Stakeholders, Financial/Stewardship, Business Processes, and Organisational Capacity – over
             the period.

             As shown in Figure 3 above, the Council achieved an overall score of 7.76 by the end of Q3.  The targeted
             score was 9. After a slight dip in performance in Q2 (mostly caused by a decline in the Stakeholder and
             Customer Satisfaction objective – from 7.44 in Q1 to 6.6), Q3 saw a slight improvement (+0.27) on par with
             performance  in  Q1.  Improvements  in  the  performance  of  the  Organisational  Capacity  and  Stakeholder
             perspectives aided in the improvement observed.




















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