Page 6 - Newsletter Vol 1 Issue 6 - YTD Corporate Performance 9Nov2021 V02

Figure 6: Business Processes Perspective Performance

The Business Processes perspective continued to compared to Q2 and to Q1, contributed to
decline, decreasing by -0.31 in Q3 over Q2 as shown improvement in the performance of this objective.
in Figure 6 above. This was attributed to a decrease
Conversely, there were declines in the performance
in the performance of SO-06: Improve Product and
of the % On-Time Delivery of Results KPI which
Service Quality (-1.06 over Q2), namely in the Test
resulted from a shift in the delivery schedule for
Validity Criteria and % Error-free Marking measures.
CSEC and CAPE results due to a three-week period
The decrease in the Test Validity Criteria measure required by EDPD for reports and analysis of data to
was attributed to the nondevelopment of several support grading activities.
subjects at the time of compilation and submission
Delays in the marking of SBAs due to technology
of the initial report as well as the fact that the
challenges led to a delay in the marking of the
subjects that were subsequently developed were
structured papers – 02 and 032 – and lead to the
ones with depleted subject banks and hence had
deadline being missed for three subjects. This
parameters outside the required criteria.
resulted in a decline in performance of the % On-
SO-07: Increase Operational Efficiency showed an Time Delivery of Marking KPI.
increase in performance by 0.45 over Q2.
However, these slight declines were not enough to
Significant improvements in the Delivery of the
result in a decline in the overall performance of
Subject Reports KPI, improving by 38 per cent as
SO-07.

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