Page 4 - Newsletter Vol 1 Issue 6 - YTD Corporate Performance 9Nov2021 V02

Figure 4: Stakeholder Perspective Performance

As shown in Figure 4 above, the performance of the students, teachers, parents, ministry of education
Stakeholder perspective at the end of September officials and higher education institutions, and to
2021 showed an improvement by 0.78 over Q2. The keep them abreast of the work of the Council. These
decrease in Q2 was mainly driven by stakeholder strategies will include continuation of:
dissatisfaction with the rescheduling of
• the communications campaign to introduce all
exams. Additionally due to the cyclic nature of our
stakeholder groups to CXC’s e-Transition
examination process, levels of dissatisfaction tend to
Framework;
be higher at specific times (e.g., results release) and
improve between the examination periods. • the garnering of feedback on the administration
Customer interaction, which is also measured, of examinations, including a series of
fluctuates during the year. Interaction tends to be engagement sessions which will gauge students’
higher around examination time when candidates views on how CXC can assist them on their
are accessing examination information such as educational journey;
timetables.
• targeted promotion of the resources available to
During this quarter and into 2022, several strategies stakeholders such as Student Central and the CXC
will be actioned to continue to understand and Learning Hub.
respond to the concerns of stakeholders such as

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