Page 7 - SCRATCH Annual Report

WELFARE PROVISION “That’s a weight lifted off the client’s shoulders,
thank you so much, thank you”
We were pleased to receive funding again this year for our
discretionary fund, which enables us to help Southampton ‘Many thanks as always for your incredible support.
residents who are in crisis situations with very practical help. We are always so grateful’ Solent Mind
Southampton City Council have supported this work for several
years now and we are extremely grateful for their trust in “Thank you, we are all very impressed with how
SCRATCH and for their care and concern for residents who quickly you work.” Families Matter
have nowhere else to turn.
In addition, we operate a direct access phone line through “Thank you very much for all the help and support
which, as a one off, we can make a referral through to the food you have given this family. I have just visited them
bank (operated by our founding charity Southampton City and due to the furniture and white goods you have
Mission) and / or provide a utility top-up voucher. Callers can provided they have been very quickly able to make
then be sign posted to other organisations who may be able to
help with specific issues such as benefit claims. the new flat look really homely”.

93 Utility top-up “Thank you so much for this, I know this will be a
vouchers issued real help for him at this moment in time.” SSJ

for people on “My clients would be lost without your help!”
key meters* Welfare Rights

318 white goods 544 adults and 1148 calls * In addition, 559
(fridges, washing 423 children were made further top-ups were
helped from to our direct issued using funding
machines and 440
cookers) households access received from the
delivered Welfare Line Healthy Homes
Scheme operated by
the Environment

Centre

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