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SAFETY    COMPANY UPDATES      STEVE HIGGINS HELPS FLOOD VICTIMS     PROJECT SPOTLIGHT     QUALITY
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                                                                                                     August 2021



        The


                                          Gap is a customer
        Bottom                          of ours that spans      Rodney Carpenter believes our ability
                                                                to secure multiple projects after an
                                        nearly three decades.
                                                                almost 20-year break in business
        Line                            The people and          is directly linked to our values. He
                                                                said, “our relationship with Gap was
                                        relationships have
                                        changed, but the        founded on the golden rule, they
        reason hasn’t: Treat others the way you want to be      see us as a trusted partner, and they
        treated. Whether you have been with Gray for 20 years   value our relationship.”
        or 20 minutes, you’ve heard the golden rule and know     Zach Lemley heard about the
        it is one of our core values. While it seems simple, if   opportunity for expansion work on
        you look back through Gray’s history, you will find that   a Gap, Inc. distribution center in Ohio that Gray did not
        it is a profound reason for our continued success. Our   build, and he jumped at the chance to sit down with the
        reputation for treating others the way we want to be    Gap team to learn more about the project. We won the
        treated is a guiding principle and the reason for our   project, and once on site, the Gap team was quickly
        continued success with our team members personal        reminded of what it’s like to work with Gray. The project
        growth, our share price growth and why satisfied        team worked on the expansion in a fully operating
        customers continue to give us their repeat business.    distribution center and remained virtually invisible to
          The golden rule for us goes back to our founders,     the customer to allow production to continue during
        James Norris and Lois Gray – who had a passion for      construction. Matt Troop made communication a priority
        building people, relationships, and their community.    and was completely transparent with their team, which
        These principles were passed on to their children, who   strengthened the relationship even more.
        are still teaching the Grayway to us today. By building   While the early days of Gray were a means to provide
        strong, enduring relationships with our customers,      for family and to help create jobs in south-central
        working through challenges together, and sticking to the   Kentucky, the past sixty years allowed us to be so
        golden rule – we continue to grow and fulfill our purpose.   much more. Gray is a place where personal growth
          We are fortunate to continue to serve many long-term   is celebrated, customers and subcontractors are part
        customers who have grown with us over the years and     of the family, and the golden rule is a guiding value.
        allow us to continue to foster relationships with them.   I encourage each of you to continue building strong
        Gap recently selected us to build a customer experience   personal and professional relationships and always
        center in Longview, Texas and a distribution center in   treat others how you would like to be treated. It’s
        Gallatin, Tennessee. Gray’s relationship with Gap started   the Grayway!
        in 1995, and while we didn’t have any projects for them   Brian Jones
        between 2002 and 2019, our relationship endured.        President & Chief Executive Officer, Gray Construction




        OUR PURPOSE                              CORE VALUES
        Our purpose is to make a difference in   1.   We put safety and quality of life first.
        people’s lives by creating unforgettable   2.  We are customer and relationship driven.
        customer experiences and great projects.  3.  We treat others the way we want to be treated.
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