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COMMUNICATION SKILLS

30 minutes, including interactions and videos

Suitable for

This e-learning course is designed for all employees and will help anyone who wants
to improve their communication skills:

• All Employees • Team Leaders
• Directors • Supervisors
• Managers

Overview

If you’re going to focus on any “soft” skill, improving the communication skills of
yourself and your team would be an excellent place to start.

This topic could extend into several areas of management, but here we touch on the
core skills needed to communicate effectively with teams. From speaking clearly, to
writing concisely, building rapport, and listening well, we cover the fundamental
areas to consider for managers with strong communication skills.

Course Objectives

Communication Skills are crucial for everyone in an organisation to get to grips with.
This e-learning course gives users the tools to be successful. In this training, they
will:

o Identify the 7 Cs of clear communication
o Understand barriers to communication
o Explore the dos and don’ts or persuasion
o Examine an effective way to handle a difficult situation
o Review some assertiveness techniques
o Understand a motivational sequence to inspire others
o Know what active listening is and describe some of its characteristics
o Identify what makes concise writing

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