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COMMUNICATION SKILLS

               30 minutes, including interactions and videos


               Suitable for

               This e-learning course is designed for all employees and will help anyone who wants
               to improve their communication skills:

                    •  All Employees                             •  Team Leaders
                    •  Directors                                 •  Supervisors
                    •  Managers

               Overview


               If you’re going to focus on any “soft” skill, improving the communication skills of
               yourself and your team would be an excellent place to start.

               This topic could extend into several areas of management, but here we touch on the
               core skills needed to communicate effectively with teams. From speaking clearly, to
               writing concisely, building rapport, and listening well, we cover the fundamental
               areas to consider for managers with strong communication skills.


               Course Objectives

               Communication Skills are crucial for everyone in an organisation to get to grips with.
               This e-learning course gives users the tools to be successful. In this training, they
               will:


                       o  Identify the 7 Cs of clear communication
                       o  Understand barriers to communication
                       o  Explore the dos and don’ts or persuasion
                       o  Examine an effective way to handle a difficult situation
                       o  Review some assertiveness techniques
                       o  Understand a motivational sequence to inspire others
                       o  Know what active listening is and describe some of its characteristics
                       o  Identify what makes concise writing






















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