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EMOTIONAL INTELLIGENCE

120 minutes, including videos, interactions and downloads

Suitable for

This e-learning course is designed for anyone in the organisation who could benefit
from some insight into themselves and how they interact with others, including:

• Directors • Team Leaders
• Managers • Business Development Teams
• Supervisors • Sales Staff

Overview

What does it take to be successful? Of course, normal intelligence matters, as do
technical skills and experience. But really successful people often score highly in
another vital, less talked about area – emotional intelligence.

Emotional intelligence is probably the greatest ‘soft’ skill you can learn in business.
In this course users will get a firm understanding of what it is and why it’s important.
And they’ll have a range of practical tools to take back to the workplace so they’ll
start working better with other people to achieve greater results.

Course Objectives

Being aware of your emotions, and those of others, is essential if you want to
effectively work with other people. And if you want to have a successful career, or
build a company, you need other people on your side. Following this training, users
will be able to:

o Become more successful team members
o Quickly build rapport with customers and provide better service
o Reduce conflict and save valuable management time
o Help inspire, motivate and retain employees
o Become more liked and successful leaders
o Positively influence audiences and clients
o Remain in control even when they’re experiencing strong emotions

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