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CUSTOMER SERVICE EXCELLENCE

120 - 180 minutes, including videos, interactions and
downloads

Suitable for

If your teams have contact with customers in a company, in any capacity, this course
is essential learning. It is most suitable for:

• Retail Service Assistants • Online Customer Support Teams
• Call Centre and Inbound • Managers responsible for
Telephone Teams customer care
• Product Support Teams • Any customer-facing role

We believe customer service should be the responsibility of everyone in a company.
So whatever the role, Customer Excellence training will help your staff and your
company reap the many benefits that come from delighting customers.

Overview

Customer service can be the difference between profit and loss. Good customer
service gets remembered and creates happy customers. And happy customers are
more loyal, make more recommendations and spend more money. Put simply,
businesses with a customer service culture are more competitive.

In this course users will learn about the importance of customer service and discover
a range of smart techniques for improving their ability to manage customers. Making
them a valuable asset to any company on the planet.

Course Objectives

Customer service skills are highly prized, transferable and demanded by all
companies. At the end of this Customer Excellence e-learning course, users will:

• Be able to describe customer excellence and its importance
• Be able to take control of customer service scenarios
• Reduce complaints and better handle the ones they get
• Deliver better outcomes for their customers and their employer
• Become more accomplished communicators
• Be able to measure and improve customer service with simple tools
• Become a valuable asset to any company

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