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17. Kumbar, Rajashekhar D., "The Importance of Marketing and Total Quality Management
in Libraries" (2004). E-JASL 1999-2009 (volumes 1-10). 36.

https://digitalcommons.unl.edu/ejasljournal/36

This journal article, there is some information that related to our topics which is quality of work
of librarian. This article is about the importance of marketing and total quality management in

libraries. The obvious reason for librarians to be involved in marketing is to improve the potential
library user‘s satisfaction. Next, the meaning of total quality management is an approach that an

organization takes for improving its performance on systematic and continuous basis. This is
achieved by involving all employees throughout the organization in satisfying all requirements of
every customer, whoever the customer may be - either external or internal. Thus, the main point

here is the librarians will always find the best way to provide excellent service to each of their
users as they want to maintain the quality of their work as a good librarian

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