Page 8 - 3Q HUB newsletter
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Click to listen to “Takin’ Care of Business”
TAKING CARE OF BUSINESS by Bachman Turner Overdrive
Margy Margy has submitted rough-
ly 12 letters on other cases,
From Page 7 which were denied.
The widow can now have
worked to resolve the issue. some closure to her hus-
As Joanna explained, “An band’s death — because
individual was at her hunting every time a denial letter hit
camp with her husband and her mail, it would transport
decided to leave a few days “She wrote the letter tak- her back to that terrible day
early. ing into account the human and force her to relive that
“She became concerned side of this situation and not tragedy. The woman shared
when she was unable to just viewing it as a task to that information when she
reach him. Someone went complete her job,” Joanna was contacted about the
to check on him, found him said in an email. claim approval.
unconscious and called an Her efforts were not in Margy was happy knowing
ambulance. Tragically, he vain. she was able to help ease
passed before the ambu- Margy received confir- this women’s pain.
lance arrived.” mation in mid-July that the “I wanted to give Margy a
Margy, who has been with Insurance Commission ap- shout-out and thank her for
HUB for 20-plus years, was proved the request for the everything she does for our
contacted after the medical claim to be covered. company, always having a
carrier denied covering the “This is a huge personal ca- smile on her face, a patient
claim for the ambulance. reer achievement for Margy,” ear with our customers (they
There was an ongoing bat- Joanna said. “It is rare for the all love her!), her hard work
tle to get the claim resolved, Insurance Commission to not on my personal clients, and
so Margy decided to write a side with the carrier. Margy to share acknowledgement
letter to the Insurance Com- was very excited to hear the of this recent achievement.
mission to explain how the claim was approved.” Great job Margy!” said Joan-
tragic event unfolded. Throughout her career, na.
Customers are like teeth.
Ignore them and they’ll go away.
— JERRY FLANAGAN
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