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Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
TELECOM VIEW
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com Jan/Feb 2020 COLWELL RUFFIN PATTERSON
RESELLER.COM VIEW
The Newsource on UC l UCaaS l Collaboration l Mobility
Prodoscore Announces the Vendor Evaluation: ‘How’ PAGE 15 RETSELLECR .OCOMM Vonage Partners with
09
transformation. To a large extent, this is
How to Stay
TR The Latest PAGE 15 PAGE 23 SUBSCRIBE
CHANNEL
03 to The predict security products and cloud-based Subscribe Should Ask Itself
VIEIEW The Latest EDUcasts
surge, driven by corporations interested
Competitive in By Pat Patterson, Director of Organizational Design Determines TODAY
DED a Digital DE NOOYER TRIANT HAMZA HAWKINS COLWELL
Nortel Notes
Podcasts Telecom Management Success Telecom Services for Avaya
The Newsource on UC ● UCaaS ● Collaboration ● Mobility 12 Cloud Questions
Transforming World
nues
to
in software flexibility and scalability. But The Newsource on l UC l UCaaS l CollaboratiohnowlseMcuroe ibs tihleitcyloud? No surprise, analysts
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by Will Melendez,
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Every Company
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Mobile and broadband services are no
PATTERSON continues on page 21 ›› longer the backbone of service providers’
Modernization
offerings, and the market has remained in
PCI Compliance in
sim
m
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Executive Vice President of
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MELENDEZ
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compliance can be debilitating, and there is little
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Ribbon Communications (www.
leniency being offered to violators.
ribboncommunications.com)
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PAGE 13 VPIEAWGE 15 GER
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by 2019.
Panic... Viking’s PB-3-IP Panic
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With recent high profile cyber-attacks at
Button has You Covered
Transformation, Finds Cato
nterprise communications and
C
A
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UFFIN PATTERSON agencies, cloud security is in sharp focus.
e
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Prodoscore Partner Matters Just As Much As
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Program What Is Delivered
connecteedm. EandtefrDoprercivslieocsuedasn,sdeUrcnvaircfireisedcrsonwthinouaersetno’t cloud. This can leaCdotomwmeull-nfiocuantdioends(,aAndndnoSttsorage
The Latest
PAGE 23 As we said in August, the C-suite likes the Artificial Solutions to Deliver VIAVI Teams with Ingram being driven by a new generation of customers,
Podcasts
Telecom Management SuccessProducts, Ribbon (www. employees and partners who have grown up
n
Organizational Design Determines
Conversational AI Nortel Notes cloud’s flexible OpEx model (often deployed as
“XaasSBeruvincdeslefsor”AFvoarya PerformaTneclecfomr Service a subscription-based cloud service) but may not
Providers and Enterprises
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investing in the private cloud, while slowing their Tpwrieldioicht assecduisrrituyppteroddtuhcetswaonrdldcolofuedn-tbearpserdise
use of the public cloud.
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more than 1,000 employees use an average capitaWlizitahtiroenc,eannt dhihgahsprreocfielnetlcybtuern-aetdtaicnks at
in 2020
of 1,154 cloud-based services, “ranging from seqcuoemnptianl iqeusalirkterSsonfygarnowd tUh.Sb.ygaotvterranctminegnt
largageeenctiersp, rcilsoeucdlisenctusrtiotytihseiinr s“hOavreprf-othcue-sT. op”
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Industry Director, Communications
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established strict guidelines for companies
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Complacency
that accept credit card payments, setting a
JOGGERST
to PCI compliance is staggering. More than 12
VASILI
Executive Vice President of
cardT
(www.voice4net.com)
real time communications (RTC)
million businesses in the United States accept
Global Sales at Voice4Net
TRIANT
networks and platforms, which are
-based payments, through online, mobile, impacting the way Communications Service
and voice communicatiobnys,VasnildiTariraent,hCehriefoStrreategy Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
It to PCI DSS (DataOSffieceurraityTaSlktdaensdkards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
subjec
(www.talkdesk.com)
regulations. This means the market base for ou
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companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries
n today’s digital economy, with
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
reaching.competitors simply one click away, basfoedr rsesrevlliecres oafrecodnistaructpctiengtehroswoluctoinonsus.mPeCrsI
companies cannot afford even the
andcobmupsilniaenscsesmcoanmdmatuesnaicraetreigaonrdouens,gfaegees for non-
smallest shortages in connectivity.
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
Consistent uptime has become a
omlenniciehnacnynbeleicnugstoffmereerdsetorviicoel,aatonrds.from web-
“must-have”, a key business imperative
centrThic e-ecxotmenmt oerfcoergsoanluiztiaotniosntsot“heavtearryethsuinbgjeacst
for companies doing transactions in a
a steorvPiCceI”cboumsipnleiasnscaepipslisctagtigoenrsindge.lMiveoredthvaiant1h2e
connected world. Regardless of industry or
clomudil,lieovnerbyutshiinegssiesscihnatnhgeinUgn. ited States accept
sales model (B2B, B2C), business has been
Tcaerledc-obmasecdarpraieyrms eantds,etnhtreorupgrhiseosnulined,emrsotabnilde,
forever changed by the customer’s insistence
theaynmd vuosticme coodmermniuzneitcoatrieomnsa,iann(doarrbeetchoemreefo)re
This is especially true for customer
prorjeegcutlsagtieotnusn. Thderiswmaye,acnosnttheendminargkwetitbhaslegfaocry
service, which today has many different
tecchonmolpoagniieessawnhdoinfereadsttrouicmtuprlemiseontecofmthpleiant
flavors. Your call center can’t afford to go
bigcgoenstaocbtscteanctlersstohleuytifoancse.isThsiemgiolaorldynweiwdes-?
down. Think about the number of functions
Threeraecihsinog.needto“ripandreplace”legacy
within your call center -- customer service
phone systems – or any other technologies – to
reps working the phones, those that are
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
JOGGERSTcontinuesonpage 10 ›› lVASILITRIANTcontinuesonpage 6
LEARN HOW TO CONNECT THE DOTS
BETWEEN UC NETWORK HEALTH AND CUSTOMER EXPERIENCE
UC monitoring tells you when something breaks, but UC service management will tell you that something’s about to break – so you can act before customers notice.
VSM keeps lines open and customers connected, flagging potential problems before they disrupt customer experience.
CONTACT US:
Learn how proactive UC management trumps break-fix management, every time, from the company that manages billions of UC system transactions every month.
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_JanFeb_2016.indd 13
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