Page 106 - Global Maintenance Standard - NE_VOct 2020

5 Monitoring and Review

5.1 Monitoring

5.1.1 Principles

Group shall assure themselves that each company has in place effective audit arrangements.

Group Companies shall assure themselves that their internal audit arrangements are effective.

5.1.2 Process

Each audit, defined in this standard, shall be documented and entered into a suitable electronic
database.

For internal vehicle maintenance and maintenance facility (workshop) audits, peer audits and
external audits, a report shall be produced showing the level of compliance, any non-conformities
and any actions required to address areas of non-compliance.

Non-compliances and non-conformities shall be identified as one of the following:
 Severe: is a non-conformity which critically breaks the company’s quality and safety
standards. Detection of a severe non-conformity during a vehicle audit means increasing
the vehicle’s sample by a further 10%.
 Moderate: is a non-conformity that does not fully meet the company’s quality standards.
 Mild: all other non-conformities that are not defined as severe or moderate.

It is advisable to document and record severe non-conformities with photographs attached to the
audit report.

5.1.3 People

The Group Maintenance Director shall review each Group Company’s Audit Plan on an annual
basis and a sample of audit reports and action plans on an ongoing basis.

Maintenance Directors shall ensure that their audit arrangements are effective and that suitable
action plans are developed.

Maintenance Managers shall ensure that results from audits are shared with their team and that
appropriate actions are implemented to address non-compliances and non-conformities.

Global Maintenance Standard 10: Audits 11