Page 86 - AMS Driver Training Manual Version 2 2024
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A V O N M A T E R I A L S U P P L I E S L T D ( A M S L T D ) D R I V E R T R A I N I N G M A N U A L V E R S I O N 2
• You dress appropriately in Company work wear and be courteous and helpful.
• Customer’s complaints must be reported to your line manager.
• All vehicles are to be kept clean and tidy at all times.
• Cleaning equipment and chemicals are available at the depot to enable you to keep
your vehicle and trailer clean.
• You must report any accidents, dangerous occurrences, near misses, or problems
affecting your ability to give the customer the expected service, to your Manager
immediately by telephone or in person at the transport office on your return to base.
• ISO 9001 has been awarded in March 2024 and the company will continue to ensure
we remain committed to high quality customer service.
You are the Company’s ambassador. Treat every customer as you would expect to
be treated yourself. Customers make pay days possible.
Page 85 of 197
Reviewed May 2024
