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Leadership
The Leadership Academy Development Model

• Comprised of 23 competencies (knowledge, • Follows a building-block approach, starting
skills, and behaviors required for success at with the basics of supervision and adding skills
the Chicago Zoological Society) for four levels and competencies required for next levels of
of leadership: leadership

• Leadership Essentials (7 competencies) • Competencies required are additive at each level

• Stepping Up to Leadership (8 competencies)

• The Inspiring Leader (5 competencies)

• Executive Leadership (3 competencies)

Leadership 101: Leadership 201: Leadership 301: Leadership 401:
Leadership Essentials Stepping Up The Inspiring Leader Executive Leadership
to Leadership
(Foundations for All Supervisors) (Senior Leaders) (Executive Management Team)
(Supervisors and Managers) • Provides an inspiring
• Develops self • Leads change and drives
• Accepts leadership • Effectively recruits and improvements vision and direction
responsibilities onboards talent • Makes effective strategic
• Manages staff performance • Mentors and coaches
• Corrects performance issues • Develops staff • Leverages technology decisions
• Manages and resolves conflict • Promotes teamwork • Community engagement • Builds organizational
• Motivates and recognizes • Empowers staff
great performance • Builds effective relationships and service capacity
• Communicates effectively • Builds trust • Reviews and enforces policy
• Is culturally competent • Makes effective operational 360o Feedback
Coaching and
decisions Development

360o Feedback Coaching and
Coaching and Development
Development 360o Feedback

Technical Core Competencies (Financial Management, Industry Knowledge, Time and Project Management)
Working with PRIDE (Includes Cultural Competency Training)

Compliance Training (Safety, Employment Law, and Regulatory)
Location Onboarding Training

New Hire Orientation and Customer Service Training