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CZSU Leadership Academy 5. Manages and Resolves Conflict: Confronts
Curriculum individuals and groups skillfully and effectively
handles issues of disagreement and conflicts in
CZSU Leadership Academy provides a curric- a positive and constructive manner.
ulum that supports leaders in developing their 6. Motivates and Recognizes Great Performance:
competencies at each level of supervision and Influences and motivates others to perform
management. The highly interactive and cus- their best and recognizes and rewards great
tomized courses range from the fundamentals of performance.
supervision to executive leadership. Each course is 7. Communicates Effectively: Regularly shares
designed to build on prior concepts and is to be relevant information about department and
taken over the course of a leader’s career at CZS. organizational plans, decisions, activities, and
For these series, each leader completes the changes in clear and simple terms.
360-Degree Leadership Development Survey
process and then, with a trained coach, develops Leadership 201:
an Individual Development Plan. The series are Stepping Up to Leadership
“modularized” and conducted over several weeks
to allow for prework assignments, classroom This training builds off of supervisory fundamen-
instruction, homework assignments, cohort tals and supports front-line leaders in taking the
sharing, practice, feedback, review, accountability, next step in professional development.
and impact. At this level, each leader:
1. Effectively Recruits and Onboards Talent:
Leadership 101: Assesses, selects, and hires the best talent and
Leadership Essentials ensures that they are quickly oriented to their
position and department and the CZS culture.
This training prepares front-line supervisors and 2. Develops Staff: Coaches and encourages
managers to accept responsibility for their perfor- employees to fully develop their strengths and
mance and to be accountable for their employees’ talents to increase their contributions and
performance, behaviors, and contributions. advance their careers.
At the 101 level, each leader: 3. Promotes Teamwork: Promotes and strength-
1. Develops Self: Completes a front-line ens teamwork within and across departments
supervisor version of the 360-degree assessment to achieve organizational results.
as prework and meets with his or her manager 4. Empowers Staff: Empowers staff to use their
to create an Individual Development Plan. talents and strengths to complete important
2. Accepts Leadership Responsibilities: Is a highly work assignments and meet goals.
engaged, hands-on supervisor who accepts 5. Builds Effective Relationships: Develops strong
responsibility and accountability to achieve working relationships with CZS staff and
team and organizational results. external constituents, if applicable, to get
3 . Manages Staff Performance: Establishes and things done.
communicates high expectations and sets 6. Builds Trust: Has credibility and is trustworthy
clear goals. in the eyes of staff and coworkers by operating
4 . Addresses Performance Issues: Proactively deals in an open, fair, and ethical manner consistent
with underperformance or problem behaviors with PRIDE values.
in a fair, respectful, and consistent manner.