Page 17 - ELP Yearbook 2021 Participants and Mentors

I have been with Essex for 1yr 5mos as the Director, IT Engineering and Service Delivery’

What I like best about Essex is the culture. There is a genuine attitude across the company’s
senior leaders that demonstrates they truly care about what matters and the importance
for acting with integrity. Although I haven’t had the opportunity to meet Mike Schall
directly, his sincerity when speaking to the team (especially in his messages conveyed in
Coffee Talk) about how much the success of the company is a result of the people and their
contributions is uplifting to hear.
Fred

Custodio Also, IT is positively viewed by the organization as key to leading Essex successfully through
the company’s Digital Transformation journey. Overall, the company recognizes the
importance with making process improvements to achieve advancements with
Director-
organizational efficiencies.
IT Engineering and

Service Delivery
As a leader, I am authentic, optimistic, and devoted. My confidence as an IT professional is
based on building and strengthening teams leveraging both in-house and outsourced third-
party experts so the internal team doesn’t have to feel they have to take on the increase in
demands. I always seek the positive outlook, outcome, and am committed to the entire
lifecycle for a solution from conception to decommission.

There is no “I’ in Team. Leaders across the organization must work together to achieve
success. Otherwise, separate silos are established, battle lines are drawn, communication
stops, trust in each other disappears and any kind of collaboration or joint work in
innovation is next to impossible.

When planning for future I consider these things:
− Define the problem, or situation seeking to improve.
− What are the dependencies, i.e. critically related items.
− What are the key metrics for improvement.
− What is needed to introduce change effectively.

My personal core values are Integrity and Honesty, Empathy, Respect for others, Vision and
Dedication

Fun Fact: I have always had a passion with landscape design and spending weekend time in
the yard caring for topiaries, bonsai plants, and vegetable gardening.